Terms and Conditions of the BluLou Online Store

This document sets out, in particular, the rules governing contracts concluded in the Store and provides important information about the Seller, the Store and the rights available to Consumers.

Document dated: 19.05.2026

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfilment
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Disclaimers
Annex 1: Model withdrawal form

§ 1 DEFINITIONS

Business Days – days from Monday to Friday, excluding public holidays in Poland.
Consumer – a Buyer who is a natural person purchasing in the Store or taking steps towards making a purchase, without a direct connection to their business or professional activity.
Account – a digital service within the meaning of the Consumer Rights Act, governed by separate terms, which allows the Buyer to use additional Store features free of charge.
Buyer – any entity purchasing in the Store or taking steps towards making a purchase.
Privileged Buyer – a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur – a Buyer who is a natural person concluding or intending to conclude with the Seller a contract under these Terms directly related to their business activity, but which is not of a professional nature for that person.
Terms – these terms and conditions.
Store – the BluLou online store operated by the Seller at https://blulou.pl.
Seller – FARO GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Marcina 11, 40-854 Katowice, entered in the National Court Register – Register of Entrepreneurs by the DISTRICT COURT KATOWICE-EAST IN KATOWICE, 8TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000926127, VAT No. (NIP) 9542829567, REGON 38960370200000, share capital PLN 100,000.00, paid-up capital PLN 100,000.00.
Consumer Rights Act – the Polish Act of 30 May 2014 on consumer rights.

§ 2 CONTACT WITH THE SELLER

1. Postal address: ul. Marcina 11, 40-854 Katowice
2. E-mail address: shop@blulou.pl
3. Phone: 517320205
4. Returns address (in the event of withdrawal from the contract): ul. Leśna 1a, 44-102 Gliwice
5. Address for sending goods subject to a complaint: ul. Leśna 1a, 44-102 Gliwice
6. The cost of a telephone call or data transmission made by the Buyer is determined by the basic tariff of the telecommunications operator or internet service provider used by the Buyer. The Seller draws attention to the fact that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission, depending on the tariff adopted by the telecommunications operator or internet service provider used by the Buyer.

§ 3 TECHNICAL REQUIREMENTS

1. For the Store to function correctly, the following are required:
   • a device with internet access
   • a web browser that supports JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

1. Product prices displayed in the Store are the total prices for the product.
2. The Seller draws attention to the fact that the total order price consists of the price for the product as indicated in the Store and, where applicable, the cost of delivery.
3. The product selected for purchase must be added to the cart in the Store.
4. The Buyer then selects the delivery method and payment method from the options available in the Store and provides the data necessary to fulfil the order.
5. The order is placed at the moment the Buyer confirms its content and accepts the Terms.
6. Placing an order is equivalent to concluding a contract between the Buyer and the Seller.
7. The Buyer may register in the Store (i.e. create an Account) or make purchases without registration by providing their details with each order.

§ 5 PAYMENTS

1. The following payment methods are available in the Store:
   1. standard bank transfer to the Seller's bank account;
   2. by payment card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
   3. via a payment platform:
      • Przelewy24
      • PayPo
      • PayPal
      • PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000347935, VAT No. 7792369887, REGON 301345068.
   4. cash on delivery, i.e. by card or cash at the time of delivery;
   5. by card or cash at the time of personal collection.
2. Where the Buyer has selected prepayment, payment must be made within 7 Business Days of placing the order.
3. By shopping in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw this acceptance.

§ 6 ORDER FULFILMENT

1. The order fulfilment time is indicated in the Store.
2. Where the Buyer has selected prepayment, the Seller will begin processing the order after payment is received.
3. Where a single order contains products with different fulfilment times, the order will be fulfilled within the time applicable to the product with the longest fulfilment time.
4. Countries to which delivery is made:
   • Poland
   • Germany
   • Austria
   • Czech Republic
   • Netherlands
   • Belgium
   • Lithuania
   • Luxembourg
   • Latvia
   • Slovakia
   • Hungary
   • Denmark
   • Estonia
   • France
   • Spain
   • Slovenia
   • Sweden
   • Ireland
   • Bulgaria
   • Croatia
   • Finland
   • Greece
   • Portugal
   • Romania
   • Italy
5. The following delivery methods are available in the Store:
   1. via a courier company;
   2. to InPost parcel lockers.

§ 7 RIGHT OF WITHDRAWAL

1. A Privileged Buyer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Terms, within 14 days without giving any reason.
2. The withdrawal period expires after 14 days from the day:
   1. on which the Privileged Buyer took possession of the goods, or on which a third party other than the carrier and indicated by the Privileged Buyer took possession of the goods;
   2. on which the Privileged Buyer took possession of the last item, batch or part, or on which a third party other than the carrier and indicated by the Privileged Buyer took possession of the last item, batch or part, in the case of a contract requiring the transfer of ownership of multiple items delivered separately, in batches or in parts.
3. To exercise the right of withdrawal, the Privileged Buyer must inform the Seller, using the contact details provided in § 2 of the Terms, of their decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail).
4. The Privileged Buyer may use the model withdrawal form included at the end of the Terms, but this is not obligatory.
5. To meet the withdrawal deadline, it is sufficient for the Privileged Buyer to send the information regarding the exercise of the right of withdrawal before the withdrawal period has expired.
   
   EFFECTS OF WITHDRAWAL
6. In the event of withdrawal, the Seller will reimburse the Privileged Buyer for all payments received, including the cost of delivery (except for additional costs arising from the Privileged Buyer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller), without undue delay and in any event no later than 14 days from the day the Seller was informed of the Privileged Buyer's decision to withdraw.
7. The refund will be made using the same payment methods as those used in the original transaction, unless the Privileged Buyer has expressly agreed otherwise; in any event the Privileged Buyer will not incur any charges as a result of the refund.
8. If the Seller has not offered to collect the goods from the Privileged Buyer, the Seller may withhold the refund until the goods have been received or until the Privileged Buyer has provided proof of having returned them, whichever is earlier.
9. The Seller requests that goods be returned to: ul. Leśna 1a, 44-102 Gliwice, without undue delay and in any event no later than 14 days from the day on which the Privileged Buyer informed the Seller of the withdrawal. The deadline is met if the Privileged Buyer sends back the goods before the period of 14 days has expired.
10. The Privileged Buyer bears the direct costs of returning the goods.
11. The Privileged Buyer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
12. If the goods cannot, by their nature, be returned by post, the Privileged Buyer will also bear the direct costs of returning the goods. An estimate of these costs will be communicated to the Privileged Buyer by the Seller in the product description or during the ordering process.
13. Where a refund is required for a transaction made by the Privileged Buyer with a payment card, the Seller will make the refund to the bank account associated with that card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

1. The right of withdrawal from a distance contract referred to in § 7 of the Terms does not apply to contracts:
   1. where the subject matter is a non-prefabricated item manufactured to the Privileged Buyer's specifications or clearly personalised;
   2. where the subject matter is an item that deteriorates rapidly or has a short shelf life;
   3. where the subject matter is an item supplied in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, where the packaging has been opened after delivery;
   4. where the subject matter is items which, after delivery, are by their nature inseparably mixed with other items;
   5. where the subject matter is audio or visual recordings or computer programs supplied in sealed packaging, where the packaging has been opened after delivery;
   6. for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;
   7. where the price or remuneration depends on fluctuations in the financial market which the Seller cannot control and which may occur within the withdrawal period.

§ 9 COMPLAINTS

I GENERAL PROVISIONS

1. The Seller is liable to the Privileged Buyer for the conformity of the performance with the contract, as provided by generally applicable law, in particular the provisions of the Consumer Rights Act.
2. The Seller requests that complaints (including those concerning the operation of the Store) be submitted to the postal or e-mail address indicated in § 2 of the Terms.
3. Where a guarantee has been provided for a product, information about it and its conditions is available in the Store.
4. The Seller will respond to a complaint within 14 days of receipt.

II PRIVILEGED BUYERS

1. Goods
   1. Where goods do not conform to the contract, the Privileged Buyer may exercise the rights set out in Chapter 5a of the Consumer Rights Act.
   2. The Seller is liable for any lack of conformity of the goods with the contract that existed at the time of delivery and became apparent within two years of that time, unless the shelf life of the goods, as determined by the Seller, their legal predecessors or persons acting on their behalf, is longer.
   3. Under the provisions of the Consumer Rights Act, in the event of non-conformity with the contract, the Privileged Buyer may demand:
      1. replacement of the goods,
      2. repair of the goods.
   4. Additionally, the Privileged Buyer may submit a statement of:
      1. price reduction,
      2. withdrawal from the contract
      where:
      • the Seller has refused to bring the goods into conformity with the contract in accordance with Art. 43d(2) of the Consumer Rights Act;
      • the Seller has failed to bring the goods into conformity with the contract in accordance with Art. 43d(4)–(6) of the Consumer Rights Act;
      • the non-conformity persists despite the Seller's attempts to bring the goods into conformity;
      • the non-conformity is so significant as to justify a price reduction or withdrawal without first resorting to the remedies set out in Art. 43d of the Consumer Rights Act;
      • it is clear from the Seller's statement or circumstances that the Seller will not bring the goods into conformity within a reasonable time or without undue inconvenience to the Privileged Buyer.
   5. Where goods are to be repaired or replaced, the Privileged Buyer must make them available to the Seller. The Seller collects the goods from the Privileged Buyer at its own expense.
   6. The Privileged Buyer may not withdraw from the contract if the lack of conformity is immaterial.
   7. In the event of withdrawal as referred to in this section (concerning goods), the Privileged Buyer returns the goods to the Seller at the Seller's expense, to: ul. Leśna 1a, 44-102 Gliwice. The Seller refunds the price without undue delay, no later than 14 days from receipt of the goods or proof of their return.
   8. The Seller refunds amounts due to the Privileged Buyer as a result of exercising the right of price reduction without undue delay, no later than 14 days from receipt of the Privileged Buyer's statement on price reduction.
2. Out-of-court complaint resolution and redress
   1. The Seller informs the Consumer of the possibility of using out-of-court complaint resolution and redress procedures. The rules for accessing these procedures are available at the offices or websites of entities authorised to handle out-of-court dispute resolution.
      
      The Consumer may, in particular, seek assistance from the relevant European Consumer Centre within the network of European Consumer Centres. The Centres provide information on consumer rights and assist in resolving cross-border disputes. Their assistance is generally free of charge. A list of Consumer Centres by country is available at: https://konsument.gov.pl/eck-w-europie/
      
      In addition, within the territory of the Republic of Poland, the following forms of support are available:
      • mediation conducted by the competent regional Trade Inspection Inspectorate, which should be approached with a mediation request. Proceedings are generally free of charge. A list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa
      • assistance from the competent permanent consumer arbitration court operating at the regional Trade Inspection Inspectorate, which should be approached with a request to hear the case. Proceedings are generally free of charge. A list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa
   2. The preceding provision is for information purposes only and does not constitute an obligation on the part of the Seller to use out-of-court dispute resolution.
   3. The use of out-of-court complaint resolution and redress procedures is voluntary for both the Seller and the Consumer.
   4. The Consumer may additionally seek free assistance from a municipal or county consumer ombudsman.

III BUYERS OTHER THAN PRIVILEGED BUYERS

1. For the avoidance of doubt, the Seller draws attention to the fact that the Seller's liability towards Buyers who are not Privileged Buyers in respect of complaints is governed by § 11(7) of the Terms.

§ 10 PERSONAL DATA

1. The controller of personal data provided by the Buyer when using the Store is the Seller. Detailed information on the processing of personal data by the Seller – including other purposes and legal bases for processing and data recipients – is available in the privacy policy in the Store, in accordance with the transparency principle of the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR".
2. The purpose of the Seller's processing of the Buyer's data provided in connection with purchases in the Store is the fulfilment of orders. The legal basis for processing personal data in this case is:
   • a contract or steps taken at the Buyer's request with a view to concluding one (Art. 6(1)(b) GDPR),
   • a legal obligation incumbent on the Seller, relating in particular to accounting and product safety (Art. 6(1)(c) GDPR), and
   • the legitimate interest of the Seller in processing data for the purpose of establishing, pursuing or defending potential claims (Art. 6(1)(f) GDPR).
3. Providing data by the Buyer is voluntary but necessary to conclude a contract. Failure to provide data will make it impossible to conclude a contract in the Store.
4. The Buyer's data provided in connection with purchases in the Store will be processed until:
   1. the contract between the Buyer and the Seller ceases to be in force;
   2. the Seller's legal obligation to process the Buyer's data ceases;
   3. the possibility of pursuing claims by the Buyer or the Seller in connection with the contract concluded through the Store ceases;
   4. the Buyer's objection to the processing of their personal data is accepted – where the legal basis for processing was the Seller's legitimate interest
   – whichever is applicable in a given case.
5. The Buyer has the right to request:
   1. access to their personal data,
   2. rectification,
   3. erasure,
   4. restriction of processing,
   5. data portability to another controller,
      as well as the right to:
   6. object at any time to the processing of data on grounds relating to the Buyer's particular situation – where processing of personal data is based on Art. 6(1)(f) GDPR (i.e. the Seller's legitimate interests).
6. To exercise their rights, the Buyer should contact the Seller using the contact details in § 2 of the Terms.
7. If the Buyer considers that their data are being processed unlawfully, they may lodge a complaint with the authority responsible for data protection. In Poland this is the President of the Personal Data Protection Office.

§ 11 DISCLAIMERS

1. The Buyer is prohibited from providing unlawful content.
2. Each order placed in the Store constitutes a separate contract and requires separate acceptance of the Terms. The contract is concluded for the duration and purpose of the order.
3. All contracts concluded under these Terms are governed by Polish law, subject to paragraph 4.
4. The choice of Polish law for contracts concluded under the Terms with a Consumer does not override or limit the rights of that Buyer under mandatory provisions of law applicable to the Consumer in the absence of a choice of law. In particular, if the national law applicable to a given Consumer provides for broader protection than these Terms or Polish law, that broader protection applies.
5. Contracts concluded under the Terms are concluded in Polish.
6. In the event of a dispute with a Buyer who is not a Privileged Buyer arising from a contract concluded through the Store, the competent court shall be the court having jurisdiction over the Seller's registered office.
7. All liability of the Seller towards a Buyer who is not a Privileged Buyer arising from a contract concluded through the Store is excluded to the extent permitted by law.
8. The use of the Store website and its available features is governed by the Website Terms and Conditions available in the Store.

Annex 1 to the Terms and Conditions

Below is the model withdrawal form which the Consumer or Privileged Entrepreneur may, but is not obliged to, use:

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)

FARO GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Marcina 11, 40-854 Katowice
e-mail: shop@blulou.pl

– I/We(*) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . hereby give notice of my/our(*) withdrawal from the contract of sale of the following goods(*) / for the provision of the following service(*):

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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– Date of contract^(*) / receipt^(*)

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– Name and surname of Consumer(s) / Privileged Entrepreneur(s):

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– Address of Consumer(s) / Privileged Entrepreneur(s):

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if this form is submitted on paper)

Date . . . . . . . . . . . . . . . . . . . . . .

(*) Delete as appropriate.

BluLou Website Terms and Conditions
("Terms")

Document dated: 19.05.2026

DEFINITIONS

Website

The BluLou online store, available at https://blulou.pl, operated by the Service Provider.

Service Provider

FARO GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Marcina 11, 40-854 Katowice, entered in the National Court Register – Register of Entrepreneurs by the DISTRICT COURT KATOWICE-EAST IN KATOWICE, 8TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000926127, VAT No. (NIP) 9542829567, REGON 38960370200000, share capital PLN 100,000.00, paid-up capital PLN 100,000.00.

When the Terms use expressions such as "we", "our", "us", etc., these refer to the Service Provider.

Service Recipient

Any entity using the Website, including the services available on it.

Consumer

A Service Recipient who is a natural person using the Website without a direct connection to their business or professional activity.

Privileged Entrepreneur

A Service Recipient who is a natural person concluding a contract under the Terms (or taking steps towards concluding it) directly related to their business activity, but which is not of a professional nature for that person.

Privileged Service Recipient

A Service Recipient who is a Consumer or a Privileged Entrepreneur.

CONTACT POINT

To contact us you may use the following electronic communication methods:

• e-mail: shop@blulou.pl
• contact form available at: https://blulou.pl/pl/contact

In addition to electronic communication – telephone contact is also possible at:

517320205

LANGUAGE OF COMMUNICATION

You may contact us in the following languages:

• Polish,
• English,
• Dutch,
• French,
• Spanish,
• Italian.

TECHNICAL REQUIREMENTS

To use the Website correctly, the following technical requirements must be met:

• a device with internet access,
• a web browser that supports JavaScript and cookies,
• an active e-mail account – if using features that require an e-mail address.

SERVICES ON THE WEBSITE

On our Website we provide digital services as specified below in the Terms ("Services" or "Service").

The Website offers the following Services:

a) Basic:

• the ability to browse our Website
• the ability to place an order (any resulting contract of sale is concluded under the Store's Terms and Conditions available on the Website)
• a contact form allowing you to send us a message
• the ability to consent to receiving marketing communications from us electronically

and

b) Extended:

• user account (the terms governing this service are set out separately in the Account Terms available on the Website)
• newsletter subscription (the terms governing this service are set out separately in the Newsletter Terms available on the Website)

BASIC SERVICES

Basic Services on the Website are free of charge, entirely voluntary and dependent on your choice.

To use a Basic Service, simply use the relevant functionality on the Website.

We begin providing a Basic Service at the moment you start using it.

You may discontinue a Basic Service at any time, without incurring any costs, by ceasing to use it.

OTHER PROVISIONS CONCERNING SERVICES

Each time you use a Service governed by this document, a separate contract is created, and its current content – in the form of these Terms – is available on the Website.

You are prohibited from providing unlawful content within the Services.

The contract is concluded in Polish, for the duration and purpose of the Service.

The contract is governed by Polish law, subject to the following sentence.

The choice of Polish law for a contract concluded under the Terms with a Consumer does not override or limit your consumer rights under mandatory provisions of law applicable to you in the absence of a choice of law. In particular, if the national law applicable to you provides for broader consumer protection than these Terms or Polish law, that broader protection applies.

In the event of a dispute arising from a contract, if you are not a Privileged Service Recipient, the competent court shall be the court having jurisdiction over our registered office.

All our liability arising from a contract concluded under the Terms towards you – if you are not a Privileged Service Recipient – is excluded to the extent permitted by law.

COMPLAINT HANDLING

Please submit any complaints concerning the Website and Services via the Contact Point details provided at the beginning of these Terms.

We handle complaints within 14 days of receipt.

Detailed complaint procedures for Extended Services are set out separately, within the terms applicable to each Service.

PRIVACY AND PERSONAL DATA

The principles governing the processing of personal data and the use of cookies are set out in the privacy policy available on the Website.

Account Terms and Conditions

in the BluLou store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Right of withdrawal
§ 7 Personal data
§ 8 Changes to the Terms or Account
§ 9 Final provisions

§ 1 DEFINITIONS

Consumer – a Service Recipient who is a natural person who has concluded an Account agreement under the Terms or is taking steps to conclude one, without a direct connection to their business or professional activity.
Account – a digital service within the meaning of the Consumer Rights Act, provided free of charge electronically by the Service Provider to the Service Recipient, allowing the Service Recipient to use additional Store features.
Privileged Entrepreneur – a Service Recipient who is a natural person concluding an Account agreement under the Terms (or taking steps to conclude it) directly related to their business activity, but which is not of a professional nature for that person.
Terms – these Account Terms and Conditions.
Store – the BluLou online store operated by the Service Provider at https://blulou.pl.
Service Recipient – any entity that has concluded an Account agreement or is taking steps to conclude one.
Privileged Service Recipient – a Service Recipient who is a Consumer or a Privileged Entrepreneur.
Service Provider – FARO GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Marcina 11, 40-854 Katowice, entered in the National Court Register – Register of Entrepreneurs by the DISTRICT COURT KATOWICE-EAST IN KATOWICE, 8TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000926127, VAT No. (NIP) 9542829567, REGON 38960370200000, share capital PLN 100,000.00, paid-up capital PLN 100,000.00.
Consumer Rights Act – the Polish Act of 30 May 2014 on consumer rights.

§ 2 CONTACT WITH THE SERVICE PROVIDER

1. Postal address: ul. Marcina 11, 40-854 Katowice
2. E-mail address: shop@blulou.pl
3. Phone: 517320205
4. The cost of a telephone call or data transmission made by the Service Recipient is determined by the basic tariff of the telecommunications operator or internet service provider used by the Service Recipient. The Service Provider draws attention to the fact that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission, depending on the tariff adopted by the telecommunications operator or internet service provider used by the Service Recipient.

§ 3 TECHNICAL REQUIREMENTS

1. For the Account to function correctly and be created, the following are required:
   • an active e-mail account,
   • a device with internet access,
   • a web browser that supports JavaScript and cookies.

§ 4 ACCOUNT

1. Creating an Account is entirely voluntary and at the Service Recipient's discretion.
2. The Account gives the Service Recipient additional features, such as: viewing the order history, checking order status and editing their own data.
3. To create an Account, the relevant form in the Store must be completed.
4. At the moment the Account is created, a contract for Account maintenance is concluded for an indefinite period between the Service Recipient and the Service Provider on the terms set out in the Terms.
5. The Service Provider begins providing the Account maintenance service under the Terms without undue delay after the Account agreement is concluded.
6. The Service Recipient may close the Account at any time without incurring any costs.
7. Closing the Account results in termination of the Account agreement. To request closure, the Service Recipient must send their resignation to the Service Provider's e-mail address provided in § 2, which will result in the immediate deletion of the Account and termination of the Account agreement.

§ 5 COMPLAINTS

I GENERAL PROVISIONS

1. The Service Provider requests that complaints concerning the Account be submitted to the postal or e-mail address indicated in § 2 of the Terms.
2. The Service Provider will respond to a complaint within 14 days of receipt.

II PRIVILEGED SERVICE RECIPIENTS

3. The Service Provider is liable to the Privileged Service Recipient for the conformity of the performance with the contract, as provided by generally applicable law, in particular the provisions of the Consumer Rights Act.
4. Where the Service Provider fails to perform the Account agreement properly, the Privileged Service Recipient may exercise the rights set out in Chapter 5b of the Consumer Rights Act.
5. If the Service Provider has not delivered the digital service, the Privileged Service Recipient may request its delivery. If the Service Provider still fails to deliver the digital service without undue delay or within an additional period expressly agreed by both parties, the Privileged Service Recipient may withdraw from the Account agreement.
6. The Privileged Service Recipient may withdraw from the Account agreement without requesting delivery of the digital service if:
   1. it is clear from the Service Provider's statement or circumstances that the digital service will not be delivered, or
   2. the Privileged Service Recipient and the Service Provider have agreed, or it is clear from the circumstances of concluding the Account agreement, that a specific delivery date was of essential importance to the Privileged Service Recipient, and the Service Provider failed to deliver by that date.
7. The Service Provider is liable for any lack of conformity with the Account agreement of a digital service delivered on a continuous basis that occurred or became apparent during the period in which, under that agreement, the service was to be provided.
8. If the digital service does not conform to the Account agreement, the Privileged Service Recipient may demand that it be brought into conformity.
9. Where the digital service does not conform to the Account agreement, the Privileged Service Recipient must cooperate with the Service Provider, to a reasonable extent and using the least burdensome technical means available, in order to determine whether the non-conformity within a reasonable time is due to the characteristics of the Privileged Service Recipient's digital environment.
10. Additionally, where the digital service does not conform to the Account agreement, the Privileged Service Recipient may submit a statement of withdrawal from the agreement where:
    1. bringing the digital service into conformity with the Account agreement is impossible or requires excessive costs pursuant to Art. 43m(2) and (3) of the Consumer Rights Act;
    2. the Service Provider has failed to bring the digital service into conformity within a reasonable time and without undue inconvenience to the Privileged Service Recipient;
    3. the non-conformity persists despite the Service Provider's attempts to bring the digital service into conformity;
    4. the non-conformity is so significant as to justify withdrawal without first resorting to the remedy set out in Art. 43m of the Consumer Rights Act;
    5. it is clear from the Service Provider's statement or circumstances that it will not bring the digital service into conformity within a reasonable time or without undue inconvenience.

III OUT-OF-COURT COMPLAINT RESOLUTION AND REDRESS

11. The Service Provider informs the Consumer of the possibility of using out-of-court complaint resolution and redress procedures. The rules for accessing these procedures are available at the offices or websites of entities authorised to handle out-of-court dispute resolution.
    
    The Consumer may, in particular, seek assistance from the relevant European Consumer Centre within the network of European Consumer Centres. Their assistance is generally free of charge. A list is available at: https://konsument.gov.pl/eck-w-europie/
    
    In Poland, the following forms of support are also available:
    • mediation via the competent regional Trade Inspection Inspectorate: https://uokik.gov.pl/kontakt-inspekcja-handlowa
    • consumer arbitration court at the regional Trade Inspection Inspectorate: https://uokik.gov.pl/kontakt-inspekcja-handlowa
12. The preceding provision is for information purposes only and does not constitute an obligation on the part of the Service Provider to use out-of-court dispute resolution.
13. The use of out-of-court procedures is voluntary for both parties.
14. The Consumer may additionally seek free assistance from a municipal or county consumer ombudsman.

§ 6 RIGHT OF WITHDRAWAL

1. The Privileged Service Recipient has the right to withdraw from the Account agreement concluded with the Service Provider within 14 days without giving any reason.
2. The withdrawal period expires after 14 days from the day the Account agreement was concluded.
3. To exercise the right of withdrawal, the Privileged Service Recipient must inform the Service Provider, using the contact details provided in § 2, by means of an unambiguous statement.
4. The Privileged Service Recipient may use the model withdrawal form at the end of the Terms, but this is not obligatory.
5. To meet the withdrawal deadline, it is sufficient to send the notice before the withdrawal period has expired.

§ 7 PERSONAL DATA

1. The controller of personal data provided by the Service Recipient in connection with concluding the Account agreement is the Service Provider. Detailed information is available in the privacy policy in the Store in accordance with the GDPR transparency principle.
2. The purpose of processing the Service Recipient's data is the maintenance of the Account. The legal basis is the Account agreement or pre-contractual steps (Art. 6(1)(b) GDPR) and the legitimate interest of the Service Provider in establishing, pursuing or defending claims (Art. 6(1)(f) GDPR).
3. Providing data is voluntary but necessary to conclude the Account agreement. Failure to provide data means the Account agreement cannot be concluded.
4. The Service Recipient's data will be processed until:
   1. the Account agreement ceases to be in force;
   2. the possibility of pursuing claims related to the Account ceases;
   3. an objection to processing is accepted – where the legal basis was the Service Provider's legitimate interest
   – whichever is applicable in a given case.
5. The Service Recipient has the right to request: access, rectification, erasure, restriction of processing, and data portability, as well as the right to object to processing based on Art. 6(1)(f) GDPR.
6. To exercise their rights, the Service Recipient should contact the Service Provider.
7. If the Service Recipient considers that their data are being processed unlawfully, they may lodge a complaint with the President of the Personal Data Protection Office.

§ 8 CHANGES TO THE TERMS OR ACCOUNT

1. The Service Provider reserves the right to amend the Terms only for valid reasons, understood as the need for amendment caused by:
   1. a change in Account functionality requiring amendment of the Terms, or
   2. a change in law affecting the performance of the Account agreement, or adaptation of services to recommendations, guidelines, orders or prohibitions, rulings, decisions or interpretations of competent public authorities, or
   3. a change in the Service Provider's contact or identification details.
2. Notice of planned changes will be sent to the Service Recipient's registered e-mail address at least 7 days before the changes take effect.
3. If the Service Recipient does not object to the planned changes before they take effect, they are deemed to accept them, without prejudice to the right to terminate the agreement in the future.
4. If the Service Recipient does not accept the planned changes, they should notify the Service Provider by e-mail, which will result in termination of the Account agreement when the changes take effect.
5. The Service Provider may make changes to the Account that are not necessary to maintain its conformity with the Account agreement, for the reasons set out in paragraph 1(b) or due to a change in Account functionality. Paragraphs 2–4 apply accordingly.
6. If a change referred to in paragraph 5 significantly and adversely affects the Privileged Service Recipient's access to or use of the Account, the Service Provider will notify them by e-mail in advance, on a durable medium, of the nature and timing of the change and the rights available to them.

§ 9 FINAL PROVISIONS

1. The Service Recipient is prohibited from providing unlawful content.
2. The Account agreement is concluded in Polish.
3. The contract concluded under these Terms is governed by Polish law, subject to paragraph 4.
4. The choice of Polish law does not override or limit the Consumer's rights under mandatory provisions of law applicable to the Consumer in the absence of a choice of law. Broader national consumer protection prevails where applicable.
5. In the event of a dispute with a Service Recipient who is not a Privileged Service Recipient arising from the Account agreement, the competent court shall be the court having jurisdiction over the Service Provider's registered office.
6. All liability of the Service Provider arising from the Account agreement towards a Service Recipient who is not a Privileged Service Recipient is excluded to the extent permitted by law.
7. The use of the Store website and its features is governed by the Website Terms and Conditions available in the Store.

Newsletter Terms and Conditions

in the BluLou store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical requirements
§ 4 Agreement
§ 5 Complaints
§ 6 Right of withdrawal
§ 7 Personal data
§ 8 Changes to the Terms or Newsletter
§ 9 Final provisions

§ 1 DEFINITIONS

§ 2 CONTACT WITH THE SERVICE PROVIDER

1. Postal address: ul. Marcina 11, 40-854 Katowice
2. E-mail address: shop@blulou.pl
3. Phone: 517320205
4. The cost of a telephone call or data transmission made by the Service Recipient is determined by the basic tariff of the telecommunications operator or internet service provider used by the Service Recipient. International calls or data transmissions may cost more than domestic ones.

§ 3 TECHNICAL REQUIREMENTS

1. To use the digital content covered by the Terms, the following are required:
   • an active e-mail account;
   • a device with internet access;
   • a web browser that supports JavaScript and cookies.

§ 4 AGREEMENT

1. The Service Recipient may voluntarily subscribe to the Newsletter.
2. To receive the Newsletter, an Agreement must be concluded.
3. E-mails sent under the Agreement will be sent to the e-mail address provided by the Service Recipient when concluding the Agreement.
4. To conclude the Agreement, the Service Recipient enters their e-mail address in the relevant field in the Store. Upon subscribing, the Agreement is concluded for an indefinite period and the Service Provider will begin delivery – subject to paragraph 5.
5. To ensure proper performance of the Agreement, the Service Recipient must provide a correct e-mail address.
6. The Newsletter is delivered promptly after the Service Provider has created messages for Service Recipients.
7. Each Newsletter message will include information about the option to unsubscribe and an unsubscribe link.
8. The Service Recipient may unsubscribe from the Newsletter at any time, without giving any reason and without incurring any costs, by using the option referred to in the preceding provision or by sending a message to the Service Provider's e-mail address provided in § 2.
9. Using the unsubscribe link or sending an unsubscribe request will result in immediate termination of the Agreement.

§ 5 COMPLAINTS

I GENERAL PROVISIONS

1. The Service Provider requests that complaints concerning the digital content covered by the Terms be submitted to the postal or e-mail address indicated in § 2.
2. The Service Provider will respond to a complaint within 14 days of receipt.

II PRIVILEGED SERVICE RECIPIENTS

3. The Service Provider is liable to the Privileged Service Recipient for the conformity of the performance with the Agreement, as provided by generally applicable law, in particular the Consumer Rights Act.
4. Where the Service Provider fails to perform the Agreement properly, the Privileged Service Recipient may exercise the rights set out in Chapter 5b of the Consumer Rights Act.
5. If the Service Provider has not delivered the digital content, the Privileged Service Recipient may request delivery. If the Service Provider still fails to deliver without undue delay or within an agreed additional period, the Privileged Service Recipient may withdraw from the Agreement.
6. The Privileged Service Recipient may withdraw without requesting delivery if:
   • it is clear from the Service Provider's statement or circumstances that the digital content will not be delivered, or
   • a specific delivery date was of essential importance and the Service Provider failed to deliver by that date.
7. The Service Provider is liable for any lack of conformity of the Newsletter with the Agreement that occurred or became apparent during the period of delivery.
8. If the digital content does not conform to the Agreement, the Privileged Service Recipient may demand that it be brought into conformity.
9. The Privileged Service Recipient must cooperate with the Service Provider, to a reasonable extent and using the least burdensome technical means, to determine whether the non-conformity is due to the characteristics of the Privileged Service Recipient's digital environment.
10. Additionally, the Privileged Service Recipient may withdraw from the Agreement where:
    • bringing the digital content into conformity is impossible or requires excessive costs;
    • the Service Provider has not brought it into conformity within a reasonable time and without undue inconvenience;
    • the non-conformity persists despite the Service Provider's attempts;
    • the non-conformity is so significant as to justify withdrawal;
    • it is clear the Service Provider will not bring the digital content into conformity within a reasonable time or without undue inconvenience.

III OUT-OF-COURT COMPLAINT RESOLUTION AND REDRESS

11. The Service Provider informs the Consumer of the possibility of using out-of-court complaint resolution and redress procedures. List of European Consumer Centres: https://konsument.gov.pl/eck-w-europie/. In Poland: mediation and consumer arbitration via Trade Inspection Inspectorates: https://uokik.gov.pl/kontakt-inspekcja-handlowa
12. The preceding provision is for information purposes only and does not constitute an obligation to use out-of-court procedures.
13. Use of out-of-court procedures is voluntary for both parties.
14. The Consumer may also seek free assistance from a municipal or county consumer ombudsman.

§ 6 RIGHT OF WITHDRAWAL

1. The Privileged Service Recipient has the right to withdraw from the Agreement within 14 days without giving any reason.
2. The withdrawal period expires after 14 days from the day the Agreement was concluded.
3. To exercise the right of withdrawal, the Privileged Service Recipient must inform the Service Provider using the contact details in § 2 by means of an unambiguous statement.
4. The Privileged Service Recipient may use the model withdrawal form at the end of the Terms, but this is not obligatory.
5. To meet the withdrawal deadline, it is sufficient to send the notice before the withdrawal period has expired.

§ 7 PERSONAL DATA

1. The controller of personal data provided by the Service Recipient in connection with the Agreement is the Service Provider. Details are set out in the privacy policy in the Store in accordance with the GDPR.
2. The purposes of processing the Service Recipient's data are: performance of the Agreement (Art. 6(1)(b) GDPR); analysis of the effectiveness of communications (Art. 6(1)(f) GDPR); and establishing, pursuing or defending claims (Art. 6(1)(f) GDPR).
3. Providing data is voluntary but necessary to conclude the Agreement. Failure to provide data means the Agreement cannot be concluded and the digital content cannot be delivered.
4. Data will be processed until: the Agreement ceases to be in force; the possibility of pursuing related claims ceases; or an objection to processing is accepted – whichever is applicable.
5. The Service Recipient has the right to request: access, rectification, erasure, restriction of processing, and data portability, as well as the right to object to processing based on Art. 6(1)(f) GDPR.
6. To exercise their rights, the Service Recipient should contact the Service Provider.
7. If the Service Recipient considers that their data are being processed unlawfully, they may lodge a complaint with the President of the Personal Data Protection Office.

§ 8 CHANGES TO THE TERMS OR NEWSLETTER

1. The Service Provider reserves the right to amend the Terms only for valid reasons, including:
   1. a change in Newsletter functionality requiring amendment of the Terms, or
   2. a change in law or adaptation to regulatory requirements, or
   3. a change in the Service Provider's contact or identification details.
2. Notice of planned changes will be sent to the Service Recipient's e-mail address at least 7 days before the changes take effect.
3. If the Service Recipient does not object before the changes take effect, they are deemed to accept them.
4. If the Service Recipient does not accept the planned changes, they should notify the Service Provider by e-mail, resulting in termination of the Agreement when the changes take effect.
5. The Service Provider may make changes to the Newsletter for the reasons in paragraph 1(b) or due to a change in functionality. Paragraphs 2–4 apply accordingly.
6. If such a change significantly and adversely affects the Privileged Service Recipient, the Service Provider will notify them in advance on a durable medium of the change details and their rights.

§ 9 FINAL PROVISIONS

1. The Service Recipient is prohibited from providing unlawful content.
2. The Agreement is concluded in Polish.
3. The Agreement is governed by Polish law, subject to paragraph 4.
4. The choice of Polish law does not override or limit the Consumer's rights under mandatory provisions of law applicable to the Consumer in the absence of a choice of law. Broader national consumer protection prevails where applicable.
5. In the event of a dispute with a Service Recipient who is not a Privileged Service Recipient, the competent court shall be the court having jurisdiction over the Service Provider's registered office.
6. All liability of the Service Provider arising from the Agreement towards a Service Recipient who is not a Privileged Service Recipient is excluded to the extent permitted by law.